Delivery & Returns 

Returns and Refunds

Unwanted Goods

If you find that your item is not suitable, you have the right to return it to us within 30 days of receiving it.
The item(s) must be returned to us within 30 days of receipt of goods. The item must be unused, undamaged and with original labels and packaging..

We are currently unable to offer exchanges. Any items returned to us will be refunded.
If you require a different size or product, please place a new order for this separately. 

Please note that you are responsible for any return postage cost. 


We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.

 UK Orders

You will be given available postage options once you reach the checkout stage, and enter your delivery postcode.
All delivery options and charges are clearly shown in the basket prior to completing your purchase.

Delivery times shown are estimates of how long the delivery will take in working days. We will often outperform these delivery times, however, due to circumstances beyond our control there could occasionally be a delay in delivery.

Please allow for extra delivery times if you live in the UK Highlands or Islands.

Contact Details

Ye Old Ferrie Inn Ltd

Ferrie Lane, Symonds Yat West, Herefordshire HR9 6BL


Company Details

Ye Old Ferrie Inn Ltd
Company Registration Number: 13552242
VAT Registration Number: 404 4734 18